Articles about: sales assistants
Customers from hell: sales assistants don’t have it easy sometimes
We spend a lot of time from a consumer point of view discussing the service we recieve from makeup counter staff, sales assistants in shops and hairdressers. But do we ever honestly stop to think about things from their point …
The Counter Culture: The Other Side Of The Experience – Assistants Tell All Part #2
Last week we had part one of beauty and fashion sales assistants telling all about the horrific things customers do. Have a read if you haven’t seen it already – Thai brides, dirty protests and pervy perfume purchasers abound. This …
The Counter Culture: The Other Side Of The Experience – Assistants Tell All Part #1
Just like there are some awful sales assistants out there in beauty land, there are awful, godawful customers. We thought it was about time some of those stories got aired on the blog and we’ve been asking on Twitter and …
How NOT to choose foundation: a Masterclass from a Satsuma
I hurried into Loots* and began to browse a makeup stand. “Can I help you” came a voice at my shoulder. “Yes” I replied “I need some Triple Flair foundation* I think I’m a shade three, but I can’t remember, …
Student Style: Orlando Does Counter Intelligence
Beaut.ies, suspend your disbelief but for a moment, and trust me when I tell you that I am not a ‘yob’; nor was I ever one of the ‘TEEN TEARAWAYs!!’, beloved of the Daily Mail. Why, then, have I been …
The Counter Culture: The Best (and Worst) Department Stores
So we’ve run the gamut of the beauty counter experience by now: we’ve rated and slated the brands who give good – and bad – service, and we’ve made our feelings very clear on how we feel about buying beauty. …
The Counter Culture: Which Counters are the Best?
Wow, this counter culture stuff is growing legs, getting up and walking on its many irate feet direct to the MAC counter at Brown Thomas Dublin to complain about crappy service in no uncertain terms. One thing yesterday’s poll showed …
The Counter Culture: Which Brand Gives The Worst Service?
Last week we vented, grumbled and raged about the beauty counter experience. Over 380 of you took our poll and a majority 54% of you feel nervous about approaching a sales assistant in a department store. 14% of you are …
The Counter Culture: What’s Your View?
I often see grumbles from readers in the Blather about beauty counter staff in department stores. Some of you are utterly put off by snooty attitudes, unhelpful advice and being ignored in favour of a chat with another staff member. …