Articles about: customer service
Customers from hell: sales assistants don’t have it easy sometimes
We spend a lot of time from a consumer point of view discussing the service we recieve from makeup counter staff, sales assistants in shops and hairdressers. But do we ever honestly stop to think...
The Most Terrible Nail Bar Manicure: I paid to get this done?
So over the Christmas I was walking past a nail bar in a shopping centre and as I was going out that night I sat my (much bigger after Christmas) arse down on one of the stools and prepared to...
Saloon Eyelash extensions: tales from the front line
I got eyelash extensions! Let me tell you ALL about it. Okay, well, a few years ago I read about eyelash extensions and I thought “Hmmmm, interesting… Especially if they look natural.” So I made...
Let’s discuss: when the Irish customer care call centre is not in Ireland
Last night I had what I think was the worst customer service episode of my life. It was sustained. It was unspeakably rude. And it involved me being hung up on several times. All courtesy of Tesco...
Amazing Customer Service: Rate Yours Here
It’s true that you can’t take negative feedback online 100% seriously: people are far more likely to log on to review and ratings websites to vent rage at a bad experience than they are to...
All hail Mary Portas Secret Shopper: vote with your wallet and don’t accept crap customer service any longer
It is with undisguised relish that I have been watching the latest outing of Mary Portas. She’s intelligent, super stylish and so on top of things it’s unreal. In short I want to be...
Rate it: best customer service
To be honest it doesn’t matter a damn how good a brand is or how much you want a product. If you have a bad customer service experience you’ll go away with a bad taste in your mouth...
ARGH! Stop Texting me! Salons Who are Text Happy – and You Never Said it was OK
Gosh I’m awful cross recently: grumpy about product prices, let down by crappy salon manicures and oh look, here’s another source of current ire: salons who add you to their SMS lists...
The Elephant in the Corner: Salon Manicures Are a Let-Down
Why is it that we beauty-lovers are often all too eager to gloss (oww, I kill me) over the bits of the whole business of beauty that we hand over the cash for, but which can actually be pretty damn...
The Counter Culture: The Best (and Worst) Department Stores
So we’ve run the gamut of the beauty counter experience by now: we’ve rated and slated the brands who give good – and bad – service, and we’ve made our feelings very...