Amazing Customer Service: Rate Yours Here

By Beaut.ie | July 28 2011 | 73 Comments

buy one, get juan free!

It’s true that you can’t take negative feedback online 100% seriously: people are far more likely to log on to review and ratings websites to vent rage at a bad experience than they are to praise the great service they’ve just gotten.  Other agendas can be at stake too – like competitors determined to stick their oar in and bonkers expectations can all affect what gets said about a brand, product or service online.

You’ve probably seen it yourself on sites like Trip Advisor: crazy bad reviews from those with no decent basis for comparison (it’s the first hotel she’s ever stayed at and Disgusted of Co. Clare is aghast her €59 a night room didn’t come with a 24 hour on-call butler ready to cater to her every whim) go hand in hand with genuine gripes.  It can add up to overall super-negative ratings for mostly amazing hotels which bear no real resemblance to the general good service most experience – and that’s because not enough people who’ve had a great time bother to say so to even things out.

Because when it comes to the stuff we buy, we’re often caught up in that cosy post-shopping glow, aren’t we? Basking in the warmth of the smiles we got and chat we had with helpful sales assistants as they rang up our new purchases, we rarely think to take to the web to express our pleasure at a great customer service experience. Nope, we only ever log on when we’re cross so we can give out yards. And hey, that’s not always fair – so today lets take the time to rate those absolutely brilliant times we’ve had customer service-wise.

What’s been your absolute best experience? It can be anywhere – in a salon, clothes shop, restaurant or spa: to the comments!

Rate it, Salons & Spas , , ,
 

73 Replies to "Amazing Customer Service: Rate Yours Here"

  • Aisling Aisling says:

    Really looking forward to this one!

    I had a great experience in Lancome in Liffey Valley recently. I was waiting for Kirstie (who was an HOUR late!) but didn’t have my mobile with me so didn’t know what the hell had happened to her. I nipped into Lancome to buy something and mentioned to the girl behind the counter that I was waiting for my sister – she rang her for me and told her where I was waiting.
    So nice!

  • le smurf says:

    Aisling – totally agree with you. I live waaaay too close to Dundrum to ever need to go anywhere else to buy anything but I always go the Boots in Liffey Valley for cosmetics/skincare as they are so helpful at all the counters – Estee Lauder, Origins, Chanel and Lancome especially.

    It’s so nice to be able to ask whatever questions you want to ask without feeling like you’re under compliment to buy everything.

  • ArtDonatella says:

    Best customer service in my opinion, is at LUSH! Theu’re just fabulous, I always feel comfortable just browsing through without having the assistants breathing in the back of my head, plus they always compliment (even if you know it’s not true, it’s still nice :D ), they’re always smiling, joking around…love the atmosphere in there :D.

    The worst customer service: Brown Thomas….no further comments needed, but I always feel ‘tiny’ when I go in there, not good for my self-esteem :(

  • LuLuBabe says:

    I know it gets terrible feedback, but I have had fantastic service in certain departments in Brown Thomas, particularly Estee Lauder, Bobbi Brown, La Mer, the lingerie dept, and the old lady shop Basler where I bring my Mammy for birthdays and Christmas and other occasions, and they treat her like a queen.

    Salon-wise, I was at my wits’ end with rudeness and “don’t-care” attitude ’til I discovered Elaine Butler Doolin, who is an absolute dote. Hard to go elsewhere after the Elaine experience, both professionally and personally – a joy to deal with.

  • Girlwiththeskew-earring says:

    I am always blown away by the service the girls in my pharmacy give me… One day I had been in to collect TLF’s meds and she didn’t have it in yet, it was a miserable day and she knew I had no car, so she offered to drop it down to me as soon as it came in. Not the first instance where the girls have gone out of their way to help and probably not the last… so a shout out to Brenda & Aoife in Bradleys Pharmacy in Blackrock co Louth.

  • Fififinx says:

    Best customer service I have found in Ireland (and I have to say it’s generally pretty bad) is at the Hair Shop in Dundalk. The staff there are absolutely ace and give the appearance at least of genuinely caring about their clients. I have a daughter with Asperger Syndrome and the hairdresser’s has been a nightmare for her ever since I moved the famdambly home. The guys at the Hair Shop (which let’s face it is a really high end cutery) make her feel so comfortable and are so accomodating of her, it makes her feel wonderful.

    I have to say I find the customer service at BTs has improved. I can remember being ignored in there several times (and storming out in a huff), but the last time I was there I got decent (but not super) service.

    Mise Beauty and Mizu of Riverlane (both also in Dundalk – I am NOT biased) also have outstanding customer service.

    And Debenhams in Newry need to teach their staff that just ‘cos someone looks old and busted doesn’t mean they don’t have 500 quid in their wallet to spend on make-up. Got ignored there by all except the Benefit girls!

  • cailín says:

    waxperts service is great- ellen and trish are lovely and so chatty , and always willing to find appointments that suit or change them without any hassle! sephora in new yorrk was amazing service- they didnt push any products but were very helpful and willing to spend time with the shoppers

  • Ninaluna says:

    I’ve been working in retail since I was 18 and good customer service is a *big* thing for me. I know my mum had brilliant experiences with Elemis in Harvey Nichols in Dundrum.

    In terms of salon experiences, Waxperts have to be among the best. I find the staff so genuine and for a place that is so busy, you never ever feel rushed!

  • Aine says:

    Great service in Radisson Blu Sligo on a recent stay and also dealt with a lovely young fella in Samsonite, Kildare Village recently – extremely knowledgeable, engaging, friendly but not pushy – tops!

  • Avicakes says:

    I’ve always noticed good customer service in Marks&Spencers. Almost all the staff there put the effort in to be friendly, helpful, a bit of a chat at the tills, looking for an item for you on the floor, ringing around other stores to find an item you’re looking for. I’ve noticed it on many occassions with various members of staff and in different stores, so I think it must be a policy there.

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